Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Ravenova. We are committed to delivering your order as efficiently and securely as possible.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • During peak periods or promotional events, processing times may be slightly extended.

  • If any information related to the order is incomplete or requires clarification, processing may be delayed until details are confirmed.

2. Shipping Timeframes

  • Estimated delivery times vary depending on your location and the selected delivery option at checkout.

  • Standard delivery typically ranges from 7 to 21 business days, depending on destination and external carrier conditions.

  • While we strive to meet estimated delivery times, unexpected carrier delays, customs procedures, or external logistical factors may affect delivery. These circumstances are outside our control.

Any delivery estimates provided are for reference and are not guaranteed.

3. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

  • Tracking updates depend on the carrier and may take several days to reflect movement after dispatch.

4. Shipping Address

  • The customer is responsible for providing a complete and accurate delivery address.

  • We are not liable for delays or non-delivery resulting from incorrect or incomplete shipping details.

5. Customs, Duties & Taxes

  • Orders shipped outside your country may be subject to import duties or taxes imposed by local regulations.

  • These charges, if applicable, are the customer’s responsibility.

  • We have no control over such fees and cannot predict their cost.

6. Lost or Delayed Shipments

  • If a shipment is substantially delayed or appears lost, please contact us at [Support Email].

  • We will assist in tracking the package and, if confirmed lost by the carrier, arrange for a replacement or refund in accordance with our policies.

7. Changes & Cancellations

  • Orders can only be modified or cancelled prior to shipping. Once an order is dispatched, it cannot be altered.

  • Any claims regarding delivery issues must be submitted within 30 days of the expected delivery date.

8. Incorrect or Damaged Items

If your order arrives damaged or incorrect, notify us within 48 hours of delivery with photos of the product and packaging. We will review your case and offer a resolution in line with our Return Policy.