Terms of service

Terms of Service

Last Updated: [25-22-25]

Welcome to Ravenova. By accessing or placing an order through our website, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, sell, or exploit any part of the Service without written permission from us.

2. Accuracy of Information

We strive to ensure that all product descriptions, pricing, and availability details are accurate. However, errors may occasionally occur.
We reserve the right to correct any inaccuracies and to change or update information without prior notice, including after you submit an order.

3. Product Availability & Pricing

Availability and pricing are subject to change without notice.
If a product becomes unavailable after you place an order, you will be notified and refunded in full.

4. Orders & Payment

By placing an order, you confirm that all information provided is accurate and complete.
We accept major debit and credit cards, as well as other payment methods available at checkout. All payments must be made in full at the time of purchase.

We reserve the right to cancel or refuse any order if we suspect fraud or unauthorized activity.

5. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed. External factors (such as customs clearance or carrier delays) may affect delivery.
You are responsible for providing a correct and complete shipping address.

6. Return & Refund Policy

Please refer to our Return Policy for detailed information regarding returns, exchanges, and refunds.
By placing an order, you acknowledge that you have read and accepted our Return Policy.

7. Intellectual Property

All content on this website, including logos, product images, graphics, and text, is the exclusive property of Ravenova and may not be used without permission.

8. User Conduct

You agree not to use the website:

  • For unlawful purposes

  • To upload or transmit malicious code

  • To interfere with the security of the website or other users

9. Limitation of Liability

To the maximum extent permitted by law, Ravenova is not liable for any:

  • Indirect, incidental, or consequential damages

  • Loss of data, profit, or business opportunity

  • Issues arising from third-party services (such as shipping carriers or payment processors)

10. Indemnification

You agree to indemnify and hold Ravenova harmless from any claims or demands arising from your use of the Service or your breach of these Terms.

11. Privacy

Your submission of personal information is governed by our Privacy Policy, which is an integral part of these Terms.

12. Changes to Terms

We reserve the right to update, replace, or modify these Terms at any time. Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms will be governed and interpreted in accordance with the laws of Spain, without regard to conflict of law principles.